Service, a thing of the past?

I work very hard to keep the clients I have...maybe harder than I work at prospecting for new clients. But there seems to be a declining level of service in this country that I find disturbing. I'm not concerned when my competitors slip...I know I work harder than many (most?) of them, but I do become concerned when I encounter poor service, or no service, in the world in general.

I direct an organization that requires a luncheon for 60-80 persons four times a year. In my town we have a Holiday Inn struggling for business...but try to get them to accomodate my group with a minimal level of service (minimal...like getting a contract to me after four calls for a luncheon I'm trying to book with them). My members have asked why we return to a venue that treats us thus. I maintain we should try to keep business in our downtown...but that may have changed today.

Service does not mean going way beyond what is reasonable...but it does require at least paying attention to someone who is trying to buy. Seems simple.
Bill

http://www.smooth-male-voiceover-talent.com/